ZULKIFLI, Ridwan. Evaluasi Service Operation dan Pembuatan Dokumen Service Strategy Menggunakan Framwork ITIL Versi 3 (Studi Kasus : BPPW Jabar). Jurnal Teknologi dan Bisnis, [S. l.], v. 3, n. 1, p. 1–21, 2021. DOI: 10.37087/jtb.v3i1.49. Disponível em: https://e-jurnal.stmikkomputama.ac.id/index.php/jtb/article/view/49. Acesso em: 30 apr. 2025.